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Last Updated: 21/06/2026
Welcome to Mannsathi.online
This Refund and Cancellation Policy explains the terms applicable to products, services, rental items, and third-party listed products offered through our platform.
1) Nature of Platform
Our platform may offer the following types of listings/services:
- Products sold directly by us
- Products sold by third-party sellers through our platform
- Rental products / items / services offered for a fixed duration
- Digital / membership / listing / matrimony-related services (if applicable)
Since different categories may have different fulfillment methods, refund/cancellation rules may vary depending on the product/service type.
2) Order Cancellation by Customer
A) For Physical Products sold directly by us
- Orders can be cancelled before dispatch/shipping.
- Once the order has been shipped, cancellation may not be possible.
- If cancellation is approved before dispatch, the full amount paid will be refunded after deduction of payment gateway charges (if any), where applicable.
B) For Third-Party Seller Products
- Orders placed for products listed by third-party sellers may be cancelled only before the seller has processed or shipped the order.
- Once the seller has confirmed processing/shipping, cancellation may not be possible.
- Refund approval for such products may depend on seller confirmation and return verification.
C) For Rental Bookings / Rental Products
- Rental bookings may be cancelled only before the booking start date/time.
- If cancelled well in advance, a partial or full refund may be provided as per the rental terms shown on the product/service page.
- If the rented item has already been delivered, handed over, or the rental period has started, cancellation may not be allowed.
D) For Service / Subscription / Membership / Matrimony Listings
- Once a service, membership, profile listing, premium feature, consultation, or subscription has been activated or delivered, cancellation may not be possible.
- If the order has not yet been activated or processed, cancellation may be considered at our discretion.
3) Refund Eligibility
Refunds may be considered only in the following cases:
For Directly Sold Physical Products
Refund/replacement may be allowed if:
- wrong product was delivered
- product is damaged during transit
- product received is defective
- item is missing from the order
- product is substantially different from what was ordered
For Third-Party Seller Products
Refund may be considered if:
- seller approves the return/refund request
- wrong or damaged product is delivered
- item is not delivered due to seller-side failure
- product is proven to be materially different from the description
For Rental Products / Rental Services
Refund/security deposit adjustment may be considered if:
- rental item was unavailable after confirmed booking
- item delivered was damaged or unusable before the rental use began
- booking was cancelled by us or by the vendor before service start
- security deposit is refundable as per the rental agreement and the item is returned in acceptable condition
For Services / Matrimony / Premium Features / Listing Services
Refund may be considered only if:
- payment was deducted but service was not activated
- duplicate payment was made by mistake
- service could not be provided due to a technical failure from our side
- the request is found genuine after internal verification
4) Non-Refundable Situations
Refunds will generally not be provided in the following cases:
- customer changes mind after order confirmation
- dislike of product after use without any defect
- minor color/packing variation that does not affect product use
- delay caused by courier or events beyond our control
- rental item already used for the booked duration
- late return of rented item
- damage caused by customer misuse, mishandling, negligence, or unauthorized alteration
- premium listing / membership / digital service already activated or consumed
- disputes arising only between buyer and third-party seller where the platform has already facilitated order placement as per listed terms
- custom-made, made-to-order, personalized, hygienic, intimate, perishable, or non-returnable goods (if applicable)
5) Return Window
- Return/refund requests must be raised within [3 / 5 / 7] days of delivery for physical products.
- For rental issues, complaint must be raised within 24 hours of delivery/receipt of the rental item.
- For payment issues related to service/subscription/listing, complaint should be raised within 3 days of payment.
6) Return Conditions
To be eligible for return/refund (where applicable), the item must:
- be unused or used only to the extent reasonably necessary for inspection
- be returned with original packaging, tags, accessories, invoice, and proofs, where applicable
- not be damaged due to misuse by the customer
- match the original order details
For rental items:
- the item must be returned in the same condition in which it was delivered, subject to normal wear and tear if allowed in the rental terms
- any damage, missing parts, stains, breakage, or loss may result in deduction from the security deposit or additional charges
7) Inspection and Approval
All refund/return requests are subject to:
- internal verification by our team, and/or
- verification by the third-party seller/vendor, where applicable
We reserve the right to approve, reject, partially approve, or replace the order after checking the claim, product condition, proof submitted, and order history.
8) Refund Processing Time
- Approved refunds are generally processed within 5–10 business days
- The refund will be made to the original payment method or by another method deemed suitable by us
- In some cases, bank/payment gateway timelines may cause additional delay
9) Shipping / Pickup / Reverse Logistics Charges
- Original shipping charges may be non-refundable unless the return is due to our error
- Return pickup / reverse shipping charges may be borne by the customer unless the product was defective, damaged, or wrongfully delivered
- For third-party seller products, shipping deductions may apply as per seller terms
10) Rental Deposit / Damage Charges
If rental products are offered through the platform:
- a refundable security deposit may be collected for certain rental items
- deposit refund will be processed after inspection of the returned item
- deductions may be made for:
- damage
- missing accessories/parts
- deep cleaning
- late return
- repair or replacement cost due to misuse
11) Third-Party Seller / Vendor Disclaimer
For products or services sold by third-party sellers, vendors, or partners through our platform:
- the platform may act only as a facilitator / marketplace
- return/refund timelines may depend on seller/vendor policy, unless otherwise stated by us
- we may assist in coordination, but final resolution may depend on facts of the case, seller response, and applicable platform rules
12) Failed / Duplicate Payments
If money is deducted but:
- order is not created, or
- payment is duplicated by mistake,
please contact us with:
- order ID / transaction ID
- payment screenshot
- registered mobile number / email
After verification, eligible refunds will be processed.
13) Right to Refuse Abuse / Fraudulent Claims
We reserve the right to reject refund, cancellation, or return requests in cases involving:
- suspicious activity
- repeated abuse of return/refund policy
- false claims
- incomplete evidence
- intentional damage
- misuse of platform, rental items, or seller dispute mechanism
14) Contact for Refund / Cancellation Requests
For any refund, cancellation, return, or rental issue, contact:
Business Name:Mannsathi.online
Email: admin@mannsathi.online
Phone: 09322154845
Address:Vir Tanaji Colony VMV Road Amravati 444604
15) Final Decision
All refund, cancellation, and return decisions will be subject to review by our support / management team and shall be binding to the extent permitted by law.